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Here's a few things we got up to at LVS.
What a veterinary team wants
Thom will explore tools and frameworks to address why the average veterinary team experience does not live up to the delightful customer experiences they are expected to deliver.
- Empathise with the changing expectations of your team
- Apply customer experience methodologies to the employee experience
- Prototype and test at least one employee experience improvement
Veterinary practice: is it broken, can we fix it?
We are joined by some of the industry's most knowledgable contributors where we will explore 3 major talking points:
- Understand the most common challenges faced by veterinary practices today
- Evaluate emerging opportunities available to veterinary practices
- Apply these opportunities to a real world practice setting